Booking Terms

Terms & Conditions for Secret Garden Guest House

Check In & Check Out Check-in Time is from 14:00h (2pm) until 22:00h (10pm)
Check-out Time is from 07:00h (7am) until 10:00h (10am)

Rates are quoted in South African Rand and are subject to change without prior notice. All accommodation must be paid either before or on arrival. This is to ensure that our guests are not inconvenienced with checkout during busy mornings and also to avoid any confusion about room rates. No bookings are guaranteed until reservation is confirmed by payment of a deposit. All online bookings are subject to an e-mail confirmation. Payment may be made via Credit Card or cash. No cheques accepted. Online payments are subject to our Privacy Policy.

A deposit of 25% of the total quote value will confirm your reservation (100% for bookings of one night only and group bookings of more than 2 rooms); the balance is strictly due on arrival in cash or by credit card (no debit cards accepted) or 5 working days prior to arrival by bank transfer. The deposit is non-refundable. The full amount is payable in case of cancellations less than 7 days prior to arrival, no-show or early departure; we will make every effort to resell a room in the event of a cancellation or early departure, in which case a cancellation fee of 100% for the first night cancelled and 25% for additional room nights is payable.

Rooms of Choice
Although every effort shall be made to provide you with the room of your choice, we reserve the option of room allocation. Should it be necessary to alter room allocation, for any reason, we shall endeavour to provide one with at least as good as facilities.

We reserve the right to cancel any booking on any grounds we feel are necessary and will honour no liability by doing so. However, we will make every effort to find alternative accommodation for the guests, but we are not bound to do so.

While we make every effort to describe all aspects of our offer based on the truth and our best ability to describe these, we will not accept any responsibility for misinterpretation of any aspect of our offer. Furthermore, any information provided in oral form by any of the company’s owners, employees or agents are solely of informative nature and never form part of a binding agreement between the parties. Secret Garden Guest House therefore will not accept any responsibility for incorrect information provided unless such information has been provided in writing.

If not stated otherwise, the room rates displayed on this website include Continental Breakfast.

Off-street parking with one parking bay per suite is available in front of the guest house. Please inform us should you need parking for more than 1 car per suite.

For your convenience laundry bags are placed in your cupboard. Please inform us should you wish to make use of the laundry service. Prices will be made available on request. Laundry will be done within 24 to 48 hours and the bill will be for your account.